Shipping

Most Hitting World items are shipped directly from the manufacturer. As a result, shipping timing and cost will vary by product. Wherever possible, we have included as many shipping details as possible (timeframe, cost, method of delivery, and city/state of origin) on the product's detail page. The vast majority of products are shipped via UPS Ground. If you order multiple items from different manufacturers, then you can expect to receive separate packages, often on separate days. Certain products will take longer than others; most training aids and videos typically ship within 2 business days or sooner, but certain custom wood bats will often take 1-2 weeks. Please refer to the specific product's detail page for details. Orders shipped directly from HittingWorld are shipped the same day or next day at the latest.

RUSH DELIVERY: If you require faster than normal delivery, we encourage you to call us at (877) 300-0087 or email sales at hittingworld.com. It really depends on the manufacturer and the specific product if we can meet your express shipping needs, but we will do everything possible to try to accommodate your shipping requests.

INTERNATIONAL ORDERS: Again, it really depends on the manufacturer whether or not we can deliver to your country. Expect shipping charges to Canada, Mexico and US locations outside the 48 states to be at least double the posted amount. You can expect shipping charges to other international destinations to be 3-4 times the standard amount. Again we encourage you to call us at (877) 300-0087 or email sales at hittingworld.com with any further questions on international orders.

Returns, Warranties and Refunds

As with shipping, our refund / return / warranty policy for most items ordered through Hitting World are based on the manufacturer's own policies. Wherever these policies are known, we provide the specifics on the product details page of our site. Please do not assume any implied warranty or refund policy is in place. Many custom items, videos and other products cannot be returned for refund unless there is a manufacturing defect/error, incorrect shipment, or unless the manufacturer offers a money-back guarantee.

Before returning an item for any reason, contact us first for authorization and for instructions as to where to send the item (usually that's the manufacturer, not Hitting World). If the return is due to a defect or incorrect shipment, all costs are covered for return and shipping a replacement. On non-warranty returns (returned for any other reason, i.e. ordered by mistake), the product must be returned new - no usage - complete and in original packaging. In this case, a refund will only be issued after inspection on receipt of item. The maximum refund amount will cover the item only, less 15% restocking fee. Shipping & handling charges cannot be refunded. Please contact customer service if you have any additional questions on refunds and returns.

Payments

We accept the following credit cards: VISA, MC, American Express and Discover. You may also pay by check or money order by mailing payment to:

Hitting World
2269 Chestnut St #163
San Francisco, CA 94123, USA

If paying by check or money order, please include your name, phone number and email address. We will send your shipment as soon as payment clears, and we will contact you to notify you of shipment date. Note: We do not accept purchase orders at this time.