We Accept School Purchase Orders
Return to Help Index| Order Status | |
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| I logged in to track my order, but it says I have no orders. Why can't I see my order? | |
| If you did not create a password during the checkout process, you will not be able to access your order details online. If you created a password after placing the order, the system will not recognize any previous orders for that email address (for security reasons). Please call us at (877) 300-0087 or email [email protected] for order status / tracking information. | |
| Has my order shipped? | |
| Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status. Note: if you did not create a password during the checkout process, you will not be able to access your order details online. | |
| How do I change quantities or cancel an item in my order? | |
| Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. | |
| How do I track my order? | |
| Click the "My Account / Order Status" link at the top right hand side of our site to track your order. Note: if you did not create a password during the checkout process, you may not be able to access your order details. | |
| My order never arrived. | |
| Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. | |
| An item is missing from my shipment. | |
| Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. | |
| My product is missing parts. | |
| Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. | |
| When will my backorder arrive? | |
| Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. | |