Shipping

Most Hitting World products are shipped via UPS or FedEx Ground. Smaller items (such as DVDs, batting gloves and some balls) typically ship via USPS Priority Mail. We will also often ship via USPS Priority Mail instead of UPS or Fedex when it will reduce the delivery timeframe. Orders shipped directly from Hitting World are shipped the same day or next day at the latest. Large items (such as batting cages) are typically shipped via truck line. In many cases, products are shipped directly from the manufacturer. As a result, shipping timing and cost varies by product. Wherever possible, we have included all shipping details (timeframe, cost, method of delivery, and city/state of origin) on the product's detail page. If you order multiple items from different manufacturers, then it is likely you'll receive separate packages, often on separate days. Certain products will take longer to arrive than others; most training aids and videos typically ship within 2 business days or sooner, but certain custom wood bats will often take up to 2-3 weeks or more in some cases. Please refer to the specific product page for details.

RUSH DELIVERY: If you require faster than normal delivery, we encourage you to call us at (877) 300-0087or email [email protected]. It really depends on the manufacturer and the specific product, but we will do everything possible to accommodate your shipping requests.

FREE SHIPPING: We offer free shipping on several items. Any item with the logo qualifies for free shipping to anywhere in the Continental US. Free shipping does not apply to Hawaii, Alaska, or on international orders.

INTERNATIONAL ORDERS: Our website currently accepts orders from the US and Canada only. Orders shipping to Canada may require duties and taxes to be paid on the buyer's end. We do accept other international orders in most cases. For international orders, please email us at [email protected] and let us know what item(s) you want to order, and provide the full shipping address. We will calculate shipping costs and get back to you with the details. We encourage you to call us at (877) 300-0087 or email [email protected] with any further questions on international orders.

Returns, Warranties and Refunds

As with shipping, our refund / return / warranty policy for most items ordered through Hitting World are based on the manufacturer's policies. Wherever these policies are known, we provide the specifics on the product details page of our site. Many custom items, videos and other products cannot be returned for refund unless there is a manufacturing defect/error, incorrect shipment, or unless the manufacturer offers a money-back guarantee.

Before returning an item for any reason, contact us first for authorization and for instructions as to where to send the item (usually that will be the manufacturer, not Hitting World). If the return is due to a defect or incorrect shipment, all costs are covered for return and shipping a replacement. On non-warranty returns (returned for any other reason, i.e. ordered by mistake), the product must be returned new and in original packaging. In this case, a refund will only be issued after inspection on receipt of item. Shipping & handling charges cannot be refunded. Please contact customer service if you have any additional questions on refunds and returns.

Payments

We accept the following credit cards: VISA, MC, American Express and Discover. We also accept Paypal. Note: We also accept school purchase orders, which can be faxed to (650) 472-8975 or emailed to [email protected]. Call us at (877) 300-0087 for details. You may also pay by check or money order by mailing payment to:

HittingWorld.com
1480 Moraga Rd #I-272
Moraga, CA 94556

If paying by check or money order, please make payment out to Hitting World and include your name, phone number and email address. We will send your shipment as soon as payment clears, and we will contact you to notify you of shipment date.