Shipping

Most Hitting World products are shipped via UPS Ground. Smaller items (such as DVDs and batting gloves) typically ship via USPS Priority Mail. Orders shipped directly from Hitting World are shipped the same day or next day at the latest. In many cases, products are shipped directly from the manufacturer. As a result, shipping timing and cost varies by product. Wherever possible, we have included all shipping details (timeframe, cost, method of delivery, and city/state of origin) on the product's detail page. If you order multiple items from different manufacturers, then you can expect to receive separate packages, often on separate days. Certain products will take longer to arrive than others; most training aids and videos typically ship within 2 business days or sooner, but certain custom wood bats will often take up to 2-3 weeks or more in some cases. Please refer to the specific product page for details.

RUSH DELIVERY: If you require faster than normal delivery, we encourage you to call us at (877) 300-0087or email sales at hittingworld.com. It really depends on the manufacturer and the specific product, but we will do everything possible to accommodate your shipping requests.

FREE SHIPPING: We offer free shipping on several items. Any item with the logo qualifies for free shipping to anywhere in the Continental US. Free shipping does not apply to Hawaii, Alaska, or on international orders.

INTERNATIONAL ORDERS: Again, it often depends on the product and manufacturer whether or not we can deliver to your country. Expect shipping charges to Canada, Mexico and US locations outside the 48 states to be at least double the posted amount. You can expect shipping charges to other international destinations to be 3-4 times the standard amount. We encourage you to call us at (877) 300-0087 or email sales at hittingworld.com with any further questions on international orders.

Returns, Warranties and Refunds

As with shipping, our refund / return / warranty policy for most items ordered through Hitting World are based on the manufacturer's own policies. Wherever these policies are known, we provide the specifics on the product details page of our site. Many custom items, videos and other products cannot be returned for refund unless there is a manufacturing defect/error, incorrect shipment, or unless the manufacturer offers a money-back guarantee.

Before returning an item for any reason, contact us first for authorization and for instructions as to where to send the item (usually that's the manufacturer, not Hitting World). If the return is due to a defect or incorrect shipment, all costs are covered for return and shipping a replacement. On non-warranty returns (returned for any other reason, i.e. ordered by mistake), the product must be returned new - no usage - complete and in original packaging. In this case, a refund will only be issued after inspection on receipt of item. The maximum refund amount will cover the item only, less 15% restocking fee. Shipping & handling charges cannot be refunded. Please contact customer service if you have any additional questions on refunds and returns.

Payments

We accept the following credit cards: VISA, MC, American Express and Discover. We also accept Paypal (send payments to bsidensol@hotmail.com). Note: We also accept school purchase orders, which can be faxed to (650) 472-8975 or emailed to sales@hittingworld.com. Call us at (877) 300-0087 for details. You may also pay by check or money order by mailing payment to:

B Side Enterprises LLC
1353 Cordilleras Ave
San Carlos, CA 94070

If paying by check or money order, please make payment out to B Side Enterprises LLC and include your name, phone number and email address. We will send your shipment as soon as payment clears, and we will contact you to notify you of shipment date.